Xena Cavada

Hello! I'm Xena.

As a natural born go-getter, my passion has continuously driven me to expand my knowledge, experience, and relationships. With a strong background and diverse skill set, I’m confident in the creative ideas and successful solutions I bring to the table. Keep exploring my site to learn more information about me, and reach out directly with any questions.

Xena Cavada

CUSTOMER SERVICE REPRESENTATIVE/TECHNICAL SUPPORT/VIRTUAL ASSISTANT

Phone:

+6309082456262

Email:

xena.cavada30@gmail.com

Address:

Taguig City, Philippines 1630

EXPERIENCE

JULY 2018-AUGUST 2022

CUSTOMER SERVICE REPRESENTATIVE/

TECHNICAL SUPPORT

TELUS INTERNATIONAL PHILIPPINES INC. & OPTUM GLOBAL SOLUTIONS INC. PHILIPPINES

As Customer Service Representative/ Technical Support, or CSR, my job is act as a liaison, provide product/services information, answer questions, and resolve any emerging problems that our customer accounts might face with accuracy and efficiency. The best CSR's are genuinely excited to help customers.

JUNE 2017-JANUARY 2018

CASHIER

JOLLIBEE BAYANI ROAD

Cashier responsibilities include receiving payments and issuing receipts, assembling food products and keeping track of all cash and credit transactions. To be successful in this role, you should have previous experience in a customer service position and good knowledge of how cash registers operate.

APRIL 2016-MAY 2016 & MAY 2015-

DEP'T OF SOCIAL WELFARE DEVELOPMENT

SPES

The Special Program for Employment of Students (SPES) aims to assist poor, but deserving, students and out-of-school youth to pursue their education by providing them income through employment. The program provides the youth with valuable experience for better school-to-work transition. SPES participants are engaged in office work in local government units, doing tasks such as answering phones, surveying, encoding, and organizing and filing, with some doing purely make-work tasks, such as maintaining the orderliness of the office.

DECEMBER 2015-JUNE 2016

As an OJT, I am responsible for performing a range of clerical and administrative tasks to support daily operations in an office setting. The duties include sorting and distributing mail throughout the office, greeting office visitors and directing them to employees and coordinating with Managers to schedule appointments or update schedules.

responsible for keeping the office supplied and organized. This involves lots of small duties, like typing and taking notes during meetings, but their overall responsibilities are essential. Me as an OJT, are responsible for things like:

Overseeing clerical tasks, such as sorting and sending mail
Keeping an inventory of office supplies and ordering new materials as needed
Maintaining files
Welcoming visitors to your office
Answering phone calls
Taking and delivering messages
Ensuring the office runs smoothly
Scheduling meetings and sending meeting invites to attendees

EDUCATION

JUNE 2013-MARCH 2017

BACHELOR'S DEGREE

PUBLIC ADMINISTRATION

Public administration is a field in which leaders serve communities to advance the common good and effect positive change. Public administration professionals are equipped with skills to manage at all levels of government (local, state, and federal) as well as nonprofit organizations.

Public administrators share an important role in ensuring that laws and regulations, civil rights, municipal budgets and health and safety codes are enforced to protect the community they serve.

Here are some outlines of the responsibilities you might have working in a public administrator, or administrative services, role:

Research, plan and recommend policies and programs that fall within budgets and follow administrative and government law
Coordinate with others to adopt and put into action new policies or programs
Manage and evaluate special programs and/or projects
Collect and analyze qualitative and quantitative data such as public records, budget reports, surveys and historical data to make adjustments and improvements, as needed
Communicate the effectiveness of programs with other employees, constituents and stakeholder groups